Refund & Return Policy

 

✅ RETURN, REFUND & REPLACEMENT POLICY

Last Updated: December 2025

We want you to love your purchase. If something isn’t right, we’re here to help!
Please read our simple and customer-friendly policy below.

1. Returns & Replacements

We offer returns or replacements in the following cases:

✔ Damaged or Defective Product

If your item arrives damaged, broken, or not working properly, we will send a free replacement or issue a refund.
Required: A clear photo or video of the issue.

✔ Wrong Item Received

If you receive an incorrect product, color, or variant, we will replace it at no additional cost.

✔ Missing Items

If something is missing from your order, we’ll send it right away.

2. Order Not Received

You are eligible for a refund or replacement if:

  • Your order hasn’t arrived within the expected delivery time,

  • Or the tracking shows no movement for an extended period.

If tracking shows “delivered” but you haven't received it, please contact us within 5 days.

3. Non-Returnable Situations

We cannot offer refunds or replacements in the following cases:

✘ The customer entered an incorrect or incomplete address
✘ The customer changed their mind after the product is shipped
✘ The customer ordered the wrong variant, size, or color
✘ Delays caused by customs, weather, holidays, or uncontrollable events

4. Cancellation Policy

Orders can be cancelled within 12 hours of purchase.
Once processing/shipping begins, the order cannot be cancelled.

5. Refund Processing Time

Once your refund is approved:

  • Refunds: 3–7 business days (depending on payment provider)

  • Replacements: Ship within 1–3 business days

Refunds are returned to your original payment method.

6. How to Start a Return or Refund

To request a return, replacement, or refund, please contact us with:

  1. Your Order Number

  2. A short description of the issue

  3. Photo or video proof (if applicable)

📩 Email us at: flmasstore4u@gmaill.com

Our support team will reply within 24–48 hours.

7. 30-Day Guarantee

All orders are protected by our 30-Day Money-Back Guarantee for damaged, defective, or incorrect items.

Your satisfaction means everything to us!